Healthcare Management Certificate Program Online Diagnostic Quiz

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Online Diagnostic Quiz

Thank you for your interest in the Healthcare Management Certificate Program. Take the diagnostic quiz below to gauge your knowledge and to experience a sample of what this specific management curriculum covers. If you prefer to remain anonymous, you may leave the blanks empty and still submit your quiz and receive a score.

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Quiz Begins

1. Parochialism is defined as which of the following:
      a. Exhibiting racism and other forms of discrimination toward other cultures
      b. Seeing the world through multiple perspectives and cultural values
      c. Exhibiting favoritism toward male employees
      d. Seeing the world only through your own perspective and set of rules

2. For employees from Polychronic cultures, a manager should provide the rationale for why a task needs to be completed by a certain deadline:
      a. True
      b. False

3. Which of the following is not one of the "five rights" of delegation?
      a. Right Task
      b. Right Time
      c. Right Direction
      d. Right Supervision

4. In management terms, the tendency of a manager to overrate staff performance is:
      a. Halo Error
      b. Discrepancy Error
      c. Recency Error
      d. Leniency Error

5. A problem with no satisfactory answer is frequently called:
      a. A Bicardia Question
      b. An Ethical Dilemma
      c. A Surrogate Decision
      d. A Legal Clarification

6. Which of the following does not affect the cash balance of an organization?
      a. Information Systems
      b. Purchasing Resources
      c. Service Production
      d. Collection of Bills

7. Which of the following is not a type of organization design?
      a. Functional
      b. Divisional
      c. Structural
      d. Matrix

8. In Project Management, the signing of the Project Charter indicates:
      a. The acceptance of the charter to continue the project
      b. The acceptance of the charter to end the project
      c. The Sponsor promises to make funds available
      d. The Project Manager turns the project over to the Project Team

9. Which activity would a democratic leader be least likely to do?
      a. Involve employees in decision making and problem solving
      b. Do the job herself because of time constraints
      c. Delegate work and authority to get the job done
      d. Coach employees who are performing below standard

10. Individual development incorporates:
      a. Performance management, training, and retention activities
      b. Training, career development and developmental relationships
      c. Analysis, design, development, implementation and evaluation
      d. On-the-job training, learning, and performance management