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Expanded Description & Dates Do you have your own in-house customer service training program? If not, you will want to participate in this interactive, two-day workshop. This dynamic course will teach your company trainers new ways of providing outstanding service in a team setting. University of Georgia faculty designed this intensive program specifically for the hospitality industry. Upon the completion of the Train-the-Trainer Certificate Program your company trainers will take away the skills to introduce and deliver an in-house customer service excellence training program in your place of business. How Your Organization Will Benefit • You will have your own internal customer service expert(s) to provide training at your convenience. • You can save training and travel dollars by conducting in-house training. • You will build and sustain a culture of customer service competency within your organization. • Your customers will recognize your commitment to customer satisfaction. What You Will Learn • The reasons you need customer service training within your own organization • Effective ways to teach customer service skills to co-workers • Characteristics of adult learners and ways to use this knowledge within customer service training • How to formulate sample situations for use in customer service training in your workplace • How to facilitate training sessions • How multigenerational customer service issues affect your organization • Skills needed to be an in-house trainer! You will receive an Instructor's Notebook for Service Heroes in Hospitality as well as supplemental materials about the responsibilities of being a customer service trainer. Workshop topics will include: motivating others to excel in customer service, characteristics of adult learners, sticking to the fundamentals of good customer service, setting up practice situations that speak to the needs of your group, and preparing for multigenerational customer service issues. Upon your successful completion of the Workshop, you will earn 1.2 University of Georgia Continuing Education Units (CEU) and a Certificate of Completion. You name the date and location! The University of Georgia faculty will come to your workplace for on-site training. Contact us for more details: 706-542-6692 or Bob.Wells@georgiacenter.uga.edu If you would like to be placed on our mailing list, please click here and give us your name, postal address, email and telephone number All contents copyright © 2007. University of Georgia Center for Continuing Education Conference Center and Hotel. All rights reserved. URL: www.georgiacenter.uga.edu/is/hero/train_the_trainer.phtml |
