The following two courses can be delivered specifically for your organization at your place or ours! For information, go to
www.georgiacenter.uga.edu/is/hero.
Customer care that dazzles and pops is all in the attitude. Learn more.
Service Heroes in Hospitality: A Guest Service Workshop
No matter what your business, outstanding customer service brings your customers back again and again. Learn specific behaviors that your customers will appreciate as you meet and exceed their expectations of excellent customer service. Learn more.
Train-the-Trainer Workshop: Service Heroes in Hospitality
Have your own in-house customer service training team! In this workshop, your team will acquire the skills to lead your customer service initiative and to solidify the values of a customer service culture. Focus on teaching adults, hiring customer-focused personnel, and investing in great customer service in your company. Learn more.