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Customer Care: It's all about the Attitude!

Customers expect and respond positively to certain attitudes and approaches. Learn how to show customers respect, care and appreciation as you respond to their needs. This workshop will help you make a positive impact on your customers and bring them back to your business again and again. Date: July 17, 2009 Time: 8:30 a.m. - 11:30 a.m. Location: The University of Georgia Gwinnett Campus (2530 Sever Road • Lawrenceville, Ga) Cost: $139/participant Benefit Attendees will take back attitude-changing ideas that can be implemented immediately in the workplace. Workshop Topics Include:  • It's all about the Attitude!  • Elements of G.R.E.A.T. Customer Service  • Service Advantages for Win-Win Customer Care  • "Expectations vs. Delivery" Points in Customer Service - What's your score? Who should attend? Anyone who values a reputation for giving such excellent customer service, those customers will then tell their friends about their positive experience: supervisors, customer service representatives, front office personnel, or direct customer care employees in any service arena. Learning Outcomes Participants will:  • Examine service attitudes that are important to customers  • Discuss attitudes that show Respect, Confidence, and Appreciation  • Identify the gap between customers' expectations and perceptions of delivery  • Determine attitude and behavior changes that can make a difference immediately Instructor: Herbert "Buddy" Rice Buddy Rice brings 30 years of customer service excellence to your team. He is both a speaker and master facilitator who works with companies, teams and individuals to help them build long-term, successful relationships with both customers and employees. Known for his fast-paced, exciting workshops, Buddy has been recognized for consistently delivering practical, customer-focused training. Questions? For more information, please contact the Department of Professional and Personal Development at 706-542-3537 or email Questions.PPD@georgiacenter.uga.edu. Directions to University of Georgia Gwinnett Campus: From Downtown Atlanta:  • Take I-85N  • Take exit 109 for Old Peachtree Road  • Turn right on Old Peachtree Road (0.2 mi.)  • Turn right on Sever Road (just past McDonald's)  • The UGA Gwinnett Campus at the Intellicenter building is straight ahead (2530 Sever Road) on the right From Athens and I-85 S  • (From Athens) take Highway 129 through Jefferson to I-85  • Take I-85 South  • Take exit 109 for Old Peachtree Road  • Turn left on Old Peachtree Road (0.3 mi)  • Turn right on Sever Road (just past the McDonald's)  • The UGA Gwinnett Campus at the Intellicenter building is straight ahead (2530 Sever Road) to the right From GA 316  • From GA-316 traveling east or west, exit onto Duluth Hwy NW, GA-120 W, and travel 1.9 mi  • Take slight right at Sever Rd NW for 2.5 mi.  • The UGA Gwinnett Campus at the Intellicenter building is on the left (2530 Sever Road)

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