Business Process Management Certificate

Help your organization to improve performance
Every organization has its own business processes for getting work done. And every organization needs to continually improve its processes in order to improve performance. 

Business Process Management (BPM) is a discipline companies use to build a culture of continuous improvement. BPM enables an enterprise to align its business processes to its business strategy. By improving specific work activities, the organization expects to attain ever-higher performance goals. 


  • Format: Online

    Hours: 60 hours / 6 CEUs

    When: Sept. 15 - Dec. 8, 2014

    Cost: $2,299

Learn how to use this strategic approach for cutting costs, improving quality and service, improving productivity, and minimizing risks.  The University of Georgia offers Business Process Management Certificate — a comprehensive program that gives you practical, hands-on experience in using BPM concepts. The in-depth training includes weekly instructor-led online sessions, PowerPoint lecture materials, reading assignments in one authoritative book, presentation videos, case study examples, and BPM tool templates. 

Business Project Management Comprehensive Body of Knowledge (BMP CBOK®), a book published by the Association of Business Process Management Professionals (ABPMP), serves as the foundation of this course.

What you will learn:

  • how a Business Process Management program can enable your organization to improve its performance and meet strategic goals
  • the principles of BPM, including its goals, elements, and benefits
  • the BPM lifecycle and a roadmap for process modeling, analysis, design and execution
  • tips, tools, and techniques for implementing BPM smoothly and efficiently
  • an overview of BPM tools and how to use them
  • how to monitor and measure results
  • and much more!

BPM expertise is in high demand!

According to Forrester analyst Connie Moore, “A new career field is emerging for business process professionals, fueled by the growth of business transformation, business improvement, and business optimization projects.”  

She wrote that in 2006 – and reiterated her point in 2013 with this observation: “More and more senior execs are embarking on business process transformation. These new changes are catalyzed by many things: new business models made imperative by a new market leader, new threats or opportunities because of rapid changes in technology, a much more customer-centric business strategy, aggressive global expansion plans, or something else. As a result, many organizations are working to become process-driven by 2020.”

Who Should Attend?

  • Senior executives responsible for leading the deployment of Business Process Management
  • Anyone responsible for planning and executing BPM projects

Course Information

Course Number: 


Course Date: 
Monday, September 15, 2014 - Monday, December 8, 2014
Course Format: 
Course Fee(s): 


Continuing Education Information: 

60 hours/6 CEU's
Definition of CEU's.

Sandy L. Furterer, PhD, is an acclaimed researcher, writer, instructor and consultant. She has more than 20 years of experience in business process and quality improvements. She is an American Society for Quality (ASQ)-certified Six Sigma Black Belt. Using Six Sigma and Lean principles and tools, she has helped Fortune 100 companies, local governments, and nonprofit organizations to streamline their processes and implement information systems. 

  • ABPMP Guide to the Business Process management Common Body of Knowledge (BPMCBOK®) Version 3.0, 1st Edition, Association of Business Process Management Professionals, Terre Haute, Indiana, 2013.
    ISBN‐13: 978‐1490516592; ISBN‐10: 149051659X